Patient Experience at South Lincoln Hospital DistrictAt SLHD, we strive to provide the best outcome for every patient, every time. Your experience begins when you make the decision to allow us to partner with you on your health care journey and our goal is to provide you with the best experience possible.
A dedicated Patient Experience (PX) Coordinator is on staff to focus on the experience that goes beyond common environmental concerns during your hospital stay. The Patient Experience Coordinator's sole focus is on the experiences of our patients and families through the study and observation of all levels of care. Our Patient Experience Coordinator regularly meets with patients and family members and follows survey scores and feedback to continually monitor and improve the level of care we deliver.
We are constantly striving to improve your experience by researching and implementing best practices. Our Patient Experience Coordinator develops impactful measures in patient care, community and team member relations that guide our culture of an empathetic and compassionate environment for patients and their families.
In our effort to exceed your expectations, we use HCAPHS (Hospital Consumer Assessment of Healthcare Providers and Systems) and CGCAHPS (Clinician and Group Consumer assessment of Healthcare Providers) surveys. These surveys are designed and regulated by Centers for Medicare and Medicaid Services and provide a powerful insight into your feedback.
Patient AdvocacySouth Lincoln Hospital District strives for you and your family to have an exceptional patient experience. Our patient advocate is available to assist in any areas of your journey with us that you want to tell us about.
The patient advocate can help with:
Delivering compliments for physicians, nurses and all other team members.
Serving as a formal grievance resource, if needed.
Bridging the gap when you feel your expectations have not been met.
The patient advocate office is open Monday through Friday from 9am to 4:00 pm.
Office of Patient Experience
South Lincoln Hospital District
711 Onyx Street
Kemmerer, WY 83101
South Lincoln Hospital District PFACPatient and Family Advisory Council
PFAC is a way to involve patients and families in decision making processes within their healthcare setting. The PFAC will have an active role in improving the patient and family experience by helping to identify opportunities, giving feedback and perspectives on services and activities related to patient and family centered care.
If you would like more information or are interested in being part of the SLHD Patient and Family Advisory Council please call the Patient Experience Coordinator at (307)800-8656 or fill out the PFAC membership application below.