Job Posting
IT Generalist
Position Description
Provides support to end users for basic computer, application, system, device, access and hardware issues. Identifies, researches and resolves routine technical problems of low complexity. Responds to telephone, email and online requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Perform password re-sets for users. Perform hardware maintenance, roll-out and disposition. May coordinate with other teams or departments to resolve user problems.
Desired Education, Certifications and/or Experience
• High School Diploma or GED
• 6-12 Months of IT Experience
• A+ Certification
General: Performance Expectations
1. Responsible - works independently, in a safe and appropriate manner. Demonstrates both problem-solving and problem-prevention skills.
2. Sensitive - displays sensitivity to the needs of patients and co-workers. Demonstrates good communications skills and empathy.
3. Timely - recognizes time as a customer's most valuable resource and responds promptly to patients' and co-workers' needs.
4. Accurate - works carefully and precisely, with attention to detail.
5. Coordinated - organizes and delivers service in the proper order. Displays good organization skills and utilizes resources wisely.
6. Thorough - meets all the requirements of his/her position. Is able to evaluate and follow up on his/her services.
General: Teamwork and Service Expectations
1. Display and encourage sensitivity to needs of patients, visitors, and co-workers.
2. Treat others with consideration, courtesy and respect.
3. Perform duties willingly and with initiative; shares necessary information so co-workers can do the same.
4. Remain composed and takes actions to restore calm in stressful situations.
5. Demonstrate judgment and tact when dealing with others.
6. Cooperate with other hospital departments and work groups.
7. Communicate effectively with patients, visitors, and co-workers; take action to clarify information received from others.
Desired Knowledge, Skills & Abilities
1. Provide support and resolution of various computer hardware and software issues.
2. Perform configuration of end-user PC desktop hardware, software and peripherals.
3. Resolve end-user computer related issues via telephone, email, in person, or remotely.
4. Must be able to diagnose and resolve moderately complex IT system hardware, software, network and user issues.
5. Perform Add / Remove changes for employee onboarding and offboarding.
6. Ability to setup laptops, phones, and printers.
7. Contribute on projects such as software implementation and training.
8. As needed, instruct end users in the appropriate use of equipment and/or software.
9. Assist with technology planning and implementation of technology projects.
10. Create and update documentation for systems and processes.
11. Log all Help Desk interactions
12. Follow up with users to ensure complete resolution of issues
13. Track and route problems and request and document resolutions
14. Assist with updating policy and procedure manuals
15. Perform workstation updates and roll-outs
16. Skill in accuracy and attention to detail
17. Ability to maintain confidentiality
18. Ability to read, write legibly and calculate mathematical figures
19. Ability to solve practical problems and deal with a variety of variables
20. Ability to manage multiple assignments/projects; meet timelines and prioritize responsibility
21. Ability to handle stressful situations and react appropriately
22. Ability to work and interact effectively and positively with other staff members to build and enhance teamwork across SLHD departments
23. Proficiency with Microsoft office products (Excel, Word, PowerPoint, etc.)
Equal Employment Opportunity
South Lincoln Hospital District will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation or any other category protected by law.
Americans with Disabilities Act (ADA) Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 50 pounds.
SLHD is an E-Verify Employer
Https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf
Https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf
Additional Information
Position Type : Full Time
Shift : Day
Contact Information
Nicole Micheli-Cowley - HR Business Partner
HR
Email: ncowley@slhd.org
Phone: 3078008683 |
