Job Posting
Clinical Supervisor
Position Description
The RHC Clinical Supervisor is responsible for overseeing Medical Assistant (MA) staff. This position is responsible for planning, organizing, and evaluating the activities of the MA staff as well as for leading, selecting, hiring, training, and counseling members of the MA staff Team. This position is also responsible for promoting and maintaining harmonious relationships among the MA staff team. As a working member of the Provider Support Team, this position coordinates with the Clinic Practice Administrator to ensure MAs/PARs are engaged, productive and effective. Position will require travel between SLHD clinic locations as necessary.
Desired Education, Certifications and/or Experience Required:
o Licensed Registered Nurse (BSN preferred)
o At least 12 months of leadership/supervisory experience
o At least 12 months of clinical experience in a clinic setting
• Preferred:
o BSN/MSN
o 2+ years of leadership/supervisory experience
o 2+ years of clinical experience in a clinic setting
Responsibilities / Functional Job Description
General: Performance Expectations
1. Responsible - works independently, in a safe and appropriate manner. Demonstrates both problem-solving and problem-prevention skills.
2. Sensitive - displays sensitivity to the needs of patients and co-workers. Demonstrates good communications skills and empathy.
3. Timely - recognizes time as a customer's most valuable resource and responds promptly to patients' and co-workers' needs.
4. Accurate - works carefully and precisely, with attention to detail.
5. Coordinated - organizes and delivers service in the proper order. Displays good organization skills and utilizes resources wisely.
6. Thorough - meets all the requirements of his/her position. Is able to evaluate and follow up on his/her services.
General: Teamwork and Service Expectations
1. Display and encourage sensitivity to needs of patients, visitors, and co-workers.
2. Treat others with consideration, courtesy and respect.
3. Perform duties willingly and with initiative; shares necessary information so co-workers can do the same.
4. Remain composed and takes actions to restore calm in stressful situations.
5. Demonstrate judgment and tact when dealing with others.
6. Cooperate with other hospital departments and work groups.
7. Communicate effectively with patients, visitors, and co-workers; take action to clarify information received from others.
General: Standards of Behavior
1. Demonstrates a commitment to living the SLHC standards of behavior through exemplifying in action, a commitment to the values of SLHD, namely:
a. Innovation – continually seeking the latest advances in cost effective healthcare and customer service.
b. Compassion – concern for the individual, empathy for the situation, action to provide service
c. Integrity – doing the right thing; always.
d. Community – supporting, giving and acting to improve where we live, serve, and work
e. Passion for Healthcare – fervently, avidly, and zealously seeking the improvement of human health
2. Displays this commitment to the standards of behavior through actions and words, by demonstrating the following behavior traits:
a. Adaptability – Responding resourcefully to changes in direction, priorities, schedules, approaches and responsibilities for the good of everyone. Maintaining a positive attitude when faced with a difficult or challenging situation and providing an uplifting and realistic outlook on the opportunities the future may present.
b. Communication – Listening attentively and seeking clarification, being friendly in words and actions, responding to others in a timely manner to ensure satisfaction, comfort and quality care. Utilizing AIDET and the promise to explain the experience the patient can expect, and communicate how the patient will receive excellent and timely care.
c. Professional Conduct and Attitude – Keeping personal conversations to an appropriate volume for the area I am working in, treating everyone in a courteous manner – rudeness is never acceptable, addressing conflict with others privately and respectfully and utilizing the appropriate chain of command. Doing the right thing, even when no one is watching, keeping frustration separate from patient care and professional activities, and recognize that patients are not an interruption, they are our reason for being here.
d. Commitment to Team Members/Patients – Assist patients in finding their destinations, walking with them when possible, interacting constructively with team members and supporting a blame free environment, recognizing there is no place for “it’s not my job”, finding the right person to support a patient or coworker if I am unable to support or help them. I will not spread negativity, being positive starts with me.
e. Personal and Career Development – Demonstrating a curiosity toward learning and practicing self-development. Supporting co-workers by sharing knowledge, expertise and encouragement to help them be successful in their role. Finding ways to improve the quality of my work even when things are going well. Seeking creative solutions to problems and encouraging creativity in others.
f. Sense of Ownership – Admitting and correcting mistakes, taking personal responsibility to help the organization to succeed. Ensuring cleanliness by maintaining a clutter free environment. Refraining from behavior or conversations that undermine the confidence of the community in our facility. Utilizing resources effectively and maintaining financial responsibility.
Role Specific: Work role responsibilities
1. Actively participates in SLHD’s Process Quality Improvement programs to monitor and improve the quality of services in the clinic.
2. Provides administrative and clinical supervision to Medical Assistants and actively coordinates with the Medical Provider Team to ensure clinically sound interventions are consistently being applied by MAs.
3. Interviews, hires, trains, and counsels MAs regarding the administrative and day-to-day protocols of the clinic and the larger organization.
4. Acts as a primary point of communication for Mas.
5. Through appropriate allocation of resources and approval of internal trainings and/or external continuing education, assists MA Team members in their responsibility to maintain and improve clinical skill in order to ensure positive patient outcomes.
6. Prior to their being hired, ensure that Medical Assistants have completed a rigorous training program and have developed the competency necessary to act as such or will complete the program within 1 year of hire.
7. Under the direction of the Clinic Practice Administrator, ensures that the MA staff comply with current Federal and State regulations while ensuring the clinic participates in and successfully completes required CMS quality improvement initiatives, i.e., MIPS/MACRA, PQRS, Meaningful Use, etc.
8. Directly assists with and leads patient care in the clinic setting.
9. Leads MA Team to implement process improvement.
10. Makes consistently sound decisions, effectively synthesizing logical reasoning based on objective data with emotional reasoning based upon subjective experiences of all parties involved.
11. Sets an example to other employees of skillful professional conduct. Utilizes effective interpersonal relations and communication skills while interacting with hospital personnel, patients, and families.
12. Will foster a culture of accountability and collaboration and supports the development and implementation of strategies, policies, and procedures directed by Clinic Practice Administrator.
13. Will fulfill tasks delegated by Clinic Practice Administrator.
14. Reports to Clinic Practice Administrator any interdepartmental challenges or barriers.
Desired Knowledge, Skills & Abilities
1. Knowledge of state and federal regulations, policies, and procedures governing outpatient medical clinics
2. Knowledge of outpatient medical clinic best practices and programs which will enhance the financial success of the organization
3. Skill in accuracy and attention to detail
4. Ability to perform public relations and public speaking in a professional manner
5. Ability to maintain confidentiality
6. Ability to read, write legibly and calculate mathematical figures
7. Ability to solve practical problems and deal with a variety of variables
8. Ability to work with, lead and supervise others
9. Ability to manage multiple assignments/projects; meet timelines and prioritize responsibility
10. Ability to handle stressful situations and react appropriately
11. Ability to maintain a driver’s license and ability to travel distances for multiple days as necessary
12. Ability to exercise good judgement in appraising situations and making decisions
13. Ability to work and interact effectively and positively with other staff members to build and enhance teamwork across SLHD departments
14. Ability to communicate to complete responsibilities effectively
15. Ability to see to use computer efficiently and read computer reports and correspondence
16. High proficiency with Microsoft office products (excel, word, PowerPoint, etc.)
Equal Employment Opportunity
South Lincoln Hospital District will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation or any other category protected by law.
Americans with Disabilities Act (ADA) Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 50 pounds.
Contact Information
Stephanie Raver - HR Business Partner
HR
711 Onyx
Kemmerer, WY 83101
Email: sraver@southlincolnmedical.com
Phone: 13078008683 |
