Job Posting
Part-Time Patient Access Representative - Arrowhead Clinic
Position Description
A patient access representative is responsible for helping patients gain access to medical treatment facilities. The patient access representative will communicate well with members of the public and accurately record and processes the information required for admittance, dismissal and insurance billing.
Desired Education, Certifications and/or Experience
• High school diploma or equivalent
Responsibilities / Functional Job Description
General: Performance Expectations
1. Responsible - works independently, in a safe and appropriate manner. Demonstrates both problem-solving and problem-prevention skills.
2. Sensitive - displays sensitivity to the needs of patients and co-workers. Demonstrates good communications skills and empathy.
3. Timely - recognizes time as a customer's most valuable resource and responds promptly to patients' and co-workers' needs.
4. Accurate - works carefully and precisely, with attention to detail.
5. Coordinated - organizes and delivers service in the proper order. Displays good organization skills and utilizes resources wisely.
6. Thorough - meets all the requirements of his/her position. Is able to evaluate and follow up on his/her services.
General: Teamwork and Service Expectations
1. Display and encourage sensitivity to needs of patients, visitors, and co-workers.
2. Treat others with consideration, courtesy and respect.
3. Perform duties willingly and with initiative; shares necessary information so co-workers can do the same.
4. Remain composed and takes actions to restore calm in stressful situations.
5. Demonstrate judgment and tact when dealing with others.
6. Cooperate with other hospital departments and work groups.
7. Communicate effectively with patients, visitors, and co-workers; take action to clarify information received from others.
Role Specific: Work role responsibilities
1. Greets patients and their caregivers and records pertinent information into a computer database
2. Records insurance information and obtains pre-approval for treatment if needed
3. Relays information between patients and other staff members, and provides them with updates as needed
4. Prioritizes the order of care so that the most critical patients are seen first
5. Keeps paper and electronic medical records, and updates these records as needed
6. Provides information to insurance companies in order to assist with billing
7. Assists patients during checkout, and ensures they have post-treatment instructions if required
8. Refers individuals to outside agencies when unable to meet their needs
9. Calculates payment information, accepts funds, and credits accounts accordingly
Equal Employment Opportunity
South Lincoln Hospital District will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation or any other category protected by law.
Americans with Disabilities Act (ADA) Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 20 pounds.
Additional Information
Position Type : Part Time
Contact Information
Korinne Costello - HR Benefit & Education Coordinator
HR
Email: kcostello@slhd.org
Phone: 3078008682 |
